Safe & Responsible Play

Responsible Gaming Pledge

IGplay regards gambling as a form of entertainment for adults only. It is not a way to earn income, recover losses or solve financial difficulties. Anyone under the legal gambling age in their province or territory of residence must not gamble, open an account with a gambling operator or attempt to do so.

We encourage everyone to gamble only with money they can afford to lose, to set limits in advance and to stop when gambling stops being enjoyable. Where this page refers to limits and self-exclusion, it describes tools available to players at licensed casinos and through national schemes.

Problem Signs

Gambling may be becoming a problem if one or more of the following apply:

You spend more money or more time on gambling than you intended.
You chase losses by placing further bets in an attempt to win back what you have lost.
You borrow money, sell belongings or neglect bills and other financial obligations in order to gamble.
You hide your gambling from family and friends, or feel the need to lie about it.
You feel irritable, anxious or restless when you try to reduce or stop gambling.
Gambling affects your work, studies, relationships or health.

Account Restriction

Players who wish to take a break from gambling can use voluntary self-exclusion. Licensed casinos generally allow a player to exclude themselves for a fixed period or indefinitely. Once an exclusion is in place, the player should not be able to use the casino account or receive marketing messages for its duration.

Self-exclusion may also be available through national schemes, which allow a player to make a single request that applies across several licensed operators. Players should check the terms of any scheme before applying, including the minimum length of exclusion and the conditions for its removal.

Self-exclusion is a personal decision. We recommend considering it seriously if you recognise any of the signs described above.

Control Options

Licensed casinos commonly offer the following tools, which players can use to stay in control of their gambling:

Deposit limits: a cap on the amount of money a player can add to an account over a day, week or month.
Loss limits: a cap on the total amount a player can lose within a chosen period.
Time limits: a cap on the total time a player can spend gambling within a chosen period.
Session limits: a cap on the length of a single period of play, after which the session ends.
Reality checks: regular on-screen reminders showing how long a player has been playing.

We advise players to set these limits before they start playing and to review them from time to time. Lowering a limit should take effect straight away, while raising one is usually subject to a waiting period.

Help & Assistance

If gambling is causing you or someone close to you concern, support is available free of charge and in confidence. You can contact provincial helplines such as ConnexOntario 1-866-531-2600.

General anonymous self-help groups, where people share their experiences with others who have faced similar difficulties, may also be a source of support. You may also wish to speak with a family doctor, a counsellor or a trusted friend or relative.

Get in Touch

For responsible gaming inquiries, please write to us at [email protected].